Yes. And is that necessarily a bad thing? Amazon has a reputation for excellent customer service. They're extremely dedicated to making your experience with Ama

Yes. And is that necessarily a bad thing? Amazon has a reputation for excellent customer service. They're extremely dedicated to making your experience with Amazon great. Doesn't that mean the public has less to risk with an Amazon book reader? I'm biased because I have a Kindle and it's a sheer delight to use, but that's kind of the point. Posters here are acting like the Kindle's reputation is undeserved, when in fact it is a superior e-reader in the sense that it's easy and comfortable to use. People who go only for technical superiority often ignore the user experience, and that's equally poor a way to look at a product.