> Amazon has shipped what I genuinely believe to be the single most complicated unified user experience in human history OK, I shop at Amazon, am a Prime membe

> Amazon has shipped what I genuinely believe to be the single most complicated unified user experience in human history OK, I shop at Amazon, am a Prime member, all that stuff, but their web site is horrible. Just pathetic. I appreciate that they are huge and sell a pretty much incomprehensible number of things, and that what it takes behind the scenes to make it all happen is hugely complex and very impressive on its own terms, but still: the web site is horrible.