I read it otherwise. This is the smoking gun, to me: > So I stopped paying. Why keep paying charges I believe are wrong when the company won't discuss them? T

I read it otherwise. This is the smoking gun, to me: > So I stopped paying. Why keep paying charges I believe are wrong when the company won't discuss them? That sounds to me like he thought they were mis-billing him, to the tune of $18K per year, not that they were billing him correctly but he wanted a better price.