I am curious but I remember someone saying long time ago when someone else told a similar situation as to yours but with microsoft and people praised amazon. T

I am curious but I remember someone saying long time ago when someone else told a similar situation as to yours but with microsoft and people praised amazon. They said that with the Ai chat bot, you can just say contact me with a human, and a human can/would then must be contacted. I wonder if this could've been done by you. can anyone who uses amazon's services verify my claims?