85% increase in walkaways is what happens when you optimize a spreadsheet line item without understanding why it exists. Bussers aren't a cost center, they're

85% increase in walkaways is what happens when you optimize a spreadsheet line item without understanding why it exists. Bussers aren't a cost center, they're part of what makes the dining experience work as a whole for most people... Nike did this exact same thing with athlete partnerships and marketing: https://philippdubach.com/posts/nikes-crisis-and-the-economics-of-brand-decay/ https://philippdubach.com/posts/nikes-crisis-and-the-economi...