> Over time, tech work has become totally disconnected from real world users While we used to use Excel and now use Jira, in my experience even 25 years ago ne

> Over time, tech work has become totally disconnected from real world users While we used to use Excel and now use Jira, in my experience even 25 years ago never spoke to users. Spoke to their proxies in house. If lucky those proxies are from the industry and were end users once.