a) Yes they do: https://support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-365-2b102d44-b43f-4dd2-9ff4-23cf144cfb11 https://support.microso

a) Yes they do: https://support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-365-2b102d44-b43f-4dd2-9ff4-23cf144cfb11 https://support.microsoft.com/en-us/office/how-do-i-give-fee... https://veroniiiica.com/how-to-use-the-feedback-tool-in-microsoft-office/ https://veroniiiica.com/how-to-use-the-feedback-tool-in-micr... b) they have automated crash report and usage telemetry to tell them what isn’t working