All of the call centers I’ve worked with have had America based agents. Most were public sector - state governments and colleges. I worked at AWS in the publi

All of the call centers I’ve worked with have had America based agents. Most were public sector - state governments and colleges. I worked at AWS in the public sector division of their Professional Services division for about 4 years as a consultant. (Yes full time direct hire “blue badge” employee with the same 4 year base + signing bonus + 4 year 5/15/40/40 RSU vesting). I have heard of companies that have gotten it down to 50 cents per call using foreign customer service agents. But those aren’t the companies that are going to pay AWS ProServe bill rates or even the rate my current employee charges companies at my bill rate (not saying that’s what I make)