To me, the user experience issues are the biggest failures of all: - A mail app that opens to a completely blank screen with no cues on how to contin

To me, the user experience issues are the biggest failures of all: - A mail app that opens to a completely blank screen with no cues on how to continue. - An infinite login dialog that doesn't allow you to cancel and back out. Wanting software that offers a pleasant and intuitive user experience doesn't mean that you want software that's dumbed down for grandma, and I'm sad that people are portraying it that way. I've read my share of man pages and hand written my Xorg.confs many times in previous lives, I'm no stranger to complex and arcane software setup procedures. But in 2012, in the world of smartphones and tablets, this is stuff that should just work. The answer to "the mail app is completely blank on launch" shouldn't be "sorry, you failed to read the manual". Ever. And while I greatly respect Microsoft's attempt at entering this market, someone on their team, at some point, had to look at these issues[1] and say, "okay, this software is ready to ship anyway". That does not bode well. [1] The alternative, I suppose, is that no one noticed. Which is even worse.