They are not competing against first generation offering. This is not some child thats needs love and support. This is a commercial product from a for-profit co

They are not competing against first generation offering. This is not some child thats needs love and support. This is a commercial product from a for-profit company at a high price. As for your phrasing of his complaints as "the smallest issues" He is going through the two most obvious and common usecases. Typing a document and saving that document, and checking his email. The device is locked down, its one of the few uses they aim for and you are allowed to do.