> Part of that means they get to pick up the phone and complain if something doesn't work and someone on the other end has to listen. Yeah, so that part is act

> Part of that means they get to pick up the phone and complain if something doesn't work and someone on the other end has to listen. Yeah, so that part is actually not that fun? If I can have a setup with a reasonable shot at just fixing problems instead of having to go through random-saaa-support that is like really neat.