Sure, same way that restaurants have an obligation to serve quality food in clean conditions, but it’s easy to find counter-examples. I don’t think anyone is s

Sure, same way that restaurants have an obligation to serve quality food in clean conditions, but it’s easy to find counter-examples. I don’t think anyone is saying that SaaS is a magic bullet that guarantees big-free software with great support in every case… just that it aligns incentives between buyer and seller better than the “if I can trick you into writing a big check once, I’m outta here” one-time-purchase model.