4 ms·
A 10% credit for SLA violations seems quite generous - credit for 3 days after about 6 hours of downtime
by philip1209 14y ago
A 10% credit for SLA violations seems quite generous - credit for 3 days after about 6 hours of downtime
- bthomas 14y agoPsychologically 10% free sounds more generous than one month free
- NameNickHN 14y agoNo, it doesn't. It sounds exactly like 10% of the monthly fee.
- wmf 14y ago10x strikes me as an appropriate factor since it gives the provider a strong disincentive for outages.
- philip1209 14y agoThey did refund approximately 10x -> 6 hours/24 hours = .25 day. 10*.25 Day =2.5 days ~= 3 Days
- sejje 14y agoI don't use GAE, but in the comments at the original article there were people talking about huge amounts of instances getting spun up. Does the 10% cover that in all cases? (Did they maybe roll-back any charges from those 6 hours, as well?)