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Yep; and all Apple fans ever say is "report feedback!!!" but what is the point when seemingly Apple never gets to their backlog of bugs/broken features? I mean,

Yep; and all Apple fans ever say is "report feedback!!!" but what is the point when seemingly Apple never gets to their backlog of bugs/broken features? I mean, sure, some big stuff gets fixed, but there is a lot of stuff broken going on years they haven't even touched.

draw_down 8mo ago
[dead]
runjake 8mo ago
Feedback is more or less a black hole, for the most part. It's rarely paid attention to by a human, and is treated like telemetry. If you want something fixed, it needs to get into the press or go viral.
- trogdor 8mo ago
  I’m sure there are countless examples to the contrary, but I recently submitted feedback regarding an issue that I was experiencing in Final Cut Pro. Within a week, a member of the Final Cut Pro team contacted me and asked for a copy of my video editing files so they could replicate the issue. I sent them the files, they confirmed the issue, and the issue was fixed in the next release. I was very pleasantly surprised.
m463 8mo ago
I just madly click on "I Have This Problem Too"
port11 8mo ago
I’ve reported a few things, none of it got fixed or acknowledged. Providing video evidence too!
crossroadsguy 8mo ago
You don’t even know whether it goes somewhere because you don’t even get a proper ack.
joshstrange 8mo ago
> Yep; and all Apple fans ever say is "report feedback!!!" I'm trying not fall into "No True Scotsman" but... It should be common knowledge at this point that Apple Feedback is a blackhole of despair. "Please attach a sample project" seems to be the go-to, even for things were that makes no sense. Same with attaching debug/diagnostic logs. I understand the value of all of those things but even people who have jumped through all the hoops get ghosted and/or their issue is never addressed. Currently I would not waste my time on Feedback and it's sad because even if Apple reverses course it will take a lot to get the people who they should most want creating Feedbacks to create them.
- rkomorn 8mo ago
  I'm gonna be guilty of whataboutism but is there any remotely large company out there that isn't a black hole of despair when it comes to feedback?
  - Someone1234 8mo ago
    Microsoft, kinda-sorta, does something when a feedback item gets enough votes on this: https://feedbackportal.microsoft.com/feedback/forum/ad198462-1c1c-ec11-b6e7-0022481f8472 https://feedbackportal.microsoft.com/feedback/forum/ad198462...
    - chihuahua 8mo ago
      LOL I'm amazed that's still up and running; I created the backend for this using Dynamics 365 in 2021.
astrange 8mo ago
Those are probably anonymous employee accounts not fans. I don't know if anyone would be enough of a power user fan to tell someone to file a bug report.
Redoubts 8mo ago
Honestly the best way to get stuff fixed is to work there, and report shit directly to PMs/BRB while living on the dailies. Short of that yeah, everything is a black hole :/
deleted 8mo ago
[deleted]

draw_down 8mo ago

[dead]

runjake 8mo ago

Feedback is more or less a black hole, for the most part. It's rarely paid attention to by a human, and is treated like telemetry. If you want something fixed, it needs to get into the press or go viral.

trogdor 8mo ago
I’m sure there are countless examples to the contrary, but I recently submitted feedback regarding an issue that I was experiencing in Final Cut Pro. Within a week, a member of the Final Cut Pro team contacted me and asked for a copy of my video editing files so they could replicate the issue. I sent them the files, they confirmed the issue, and the issue was fixed in the next release. I was very pleasantly surprised.

m463 8mo ago

I just madly click on "I Have This Problem Too"

port11 8mo ago

I’ve reported a few things, none of it got fixed or acknowledged. Providing video evidence too!

crossroadsguy 8mo ago

You don’t even know whether it goes somewhere because you don’t even get a proper ack.

joshstrange 8mo ago

> Yep; and all Apple fans ever say is "report feedback!!!" I'm trying not fall into "No True Scotsman" but... It should be common knowledge at this point that Apple Feedback is a blackhole of despair. "Please attach a sample project" seems to be the go-to, even for things were that makes no sense. Same with attaching debug/diagnostic logs. I understand the value of all of those things but even people who have jumped through all the hoops get ghosted and/or their issue is never addressed. Currently I would not waste my time on Feedback and it's sad because even if Apple reverses course it will take a lot to get the people who they should most want creating Feedbacks to create them.

rkomorn 8mo ago
I'm gonna be guilty of whataboutism but is there any remotely large company out there that isn't a black hole of despair when it comes to feedback?
- Someone1234 8mo ago
  Microsoft, kinda-sorta, does something when a feedback item gets enough votes on this: https://feedbackportal.microsoft.com/feedback/forum/ad198462-1c1c-ec11-b6e7-0022481f8472 https://feedbackportal.microsoft.com/feedback/forum/ad198462...
  - chihuahua 8mo ago
    LOL I'm amazed that's still up and running; I created the backend for this using Dynamics 365 in 2021.

astrange 8mo ago

Those are probably anonymous employee accounts not fans. I don't know if anyone would be enough of a power user fan to tell someone to file a bug report.

Redoubts 8mo ago

Honestly the best way to get stuff fixed is to work there, and report shit directly to PMs/BRB while living on the dailies. Short of that yeah, everything is a black hole :/

deleted 8mo ago

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