3 ms·

Literally all I want from Apple is a year (or multiple) spent laser focused tackling tech debt and improving software performance.

dgxyz 8mo ago
I want them to have invested in this already so we don't have this miserable shit to deal with.
Someone1234 8mo ago
Yep; and all Apple fans ever say is "report feedback!!!" but what is the point when seemingly Apple never gets to their backlog of bugs/broken features? I mean, sure, some big stuff gets fixed, but there is a lot of stuff broken going on years they haven't even touched.
- draw_down 8mo ago
  [dead]
- runjake 8mo ago
  Feedback is more or less a black hole, for the most part. It's rarely paid attention to by a human, and is treated like telemetry. If you want something fixed, it needs to get into the press or go viral.
  - trogdor 8mo ago
    I’m sure there are countless examples to the contrary, but I recently submitted feedback regarding an issue that I was experiencing in Final Cut Pro. Within a week, a member of the Final Cut Pro team contacted me and asked for a copy of my video editing files so they could replicate the issue. I sent them the files, they confirmed the issue, and the issue was fixed in the next release. I was very pleasantly surprised.
- m463 8mo ago
  I just madly click on "I Have This Problem Too"
- port11 8mo ago
  I’ve reported a few things, none of it got fixed or acknowledged. Providing video evidence too!
- crossroadsguy 8mo ago
  You don’t even know whether it goes somewhere because you don’t even get a proper ack.
- joshstrange 8mo ago
  > Yep; and all Apple fans ever say is "report feedback!!!" I'm trying not fall into "No True Scotsman" but... It should be common knowledge at this point that Apple Feedback is a blackhole of despair. "Please attach a sample project" seems to be the go-to, even for things were that makes no sense. Same with attaching debug/diagnostic logs. I understand the value of all of those things but even people who have jumped through all the hoops get ghosted and/or their issue is never addressed. Currently I would not waste my time on Feedback and it's sad because even if Apple reverses course it will take a lot to get the people who they should most want creating Feedbacks to create them.
  - rkomorn 8mo ago
    I'm gonna be guilty of whataboutism but is there any remotely large company out there that isn't a black hole of despair when it comes to feedback?
    - Someone1234 8mo ago
      Microsoft, kinda-sorta, does something when a feedback item gets enough votes on this: https://feedbackportal.microsoft.com/feedback/forum/ad198462-1c1c-ec11-b6e7-0022481f8472 https://feedbackportal.microsoft.com/feedback/forum/ad198462...
      - chihuahua 8mo ago
        LOL I'm amazed that's still up and running; I created the backend for this using Dynamics 365 in 2021.
- astrange 8mo ago
  Those are probably anonymous employee accounts not fans. I don't know if anyone would be enough of a power user fan to tell someone to file a bug report.
- Redoubts 8mo ago
  Honestly the best way to get stuff fixed is to work there, and report shit directly to PMs/BRB while living on the dailies. Short of that yeah, everything is a black hole :/
- deleted 8mo ago
  [deleted]
gannonburgett 8mo ago
We need another Snow Leopard era.
- astrange 8mo ago
  Snow Leopard was incredibly buggy on release. Spending time on "tech debt and software performance" adds more bugs because all aggressive changes cause regressions. The reason it worked is that it was a long release cycle with a lot of minor updates.
  - sillywalk 8mo ago
    > Snow Leopard was incredibly buggy on release More on that here: The myth and reality of Mac OS X Snow Leopard (November 13 2023) https://lapcatsoftware.com/articles/2023/11/5.html https://lapcatsoftware.com/articles/2023/11/5.html
usrnm 8mo ago
I care more about numerous bugs than I do about performance, to be honest. I'm starting to to regret not switching to Android last time I was upgrading my phone. Even if it is the same bugfest, at least I wouldn't have paid premium for the priveledge of using a device that "just doesn't work"
- lnsru 8mo ago
  I need three new phones in close future for the family and I think I will go with Google Pixels and GrapheneOS. There is foldable phone available! It’s cheaper, I can deduct phones in full in the same year since the phones are <800€ before taxes (relevant probably only in Germany). And imho Apple’s premium promise is gone with glass design. Too many small errors.
  - 01HNNWZ0MV43FF 8mo ago
    Graphene has been good to me, after I turned off the "Apps just updated" and "Apps are up to date already" notification spam
ch4s3 8mo ago
Yeah, the latest update has nearly crippled my phone. Half the time when I unlock it the app icons just don't appear.
pixelready 8mo ago
100% this. I honestly can’t remember the last major feature of MacOS / iOS that didn’t feel like a solution searching for a problem, while I was bombarded by weird little bugs and semi-fail states in core functionality. At this point I experience daily at least once: - iOS keyboard doesn’t appear when it should - iOS keyboard button press detection and autocorrect have degraded badly - UI Layers are missing, misaligned, or stacked in such a way that I can’t actually interact with the element I need to proceed - mystery Internet slowdowns that resolve only after a restart - security misbehavior such as refusing to allow a usb device I’ve already approved (MacOS resets approval of my main USB hub every update for some reason)
Herring 8mo ago
Software bloat is not a failure for Apple. It is a mechanism that drives the hardware upgrade cycle.

dgxyz 8mo ago

I want them to have invested in this already so we don't have this miserable shit to deal with.

Someone1234 8mo ago

Yep; and all Apple fans ever say is "report feedback!!!" but what is the point when seemingly Apple never gets to their backlog of bugs/broken features? I mean, sure, some big stuff gets fixed, but there is a lot of stuff broken going on years they haven't even touched.

draw_down 8mo ago
[dead]
runjake 8mo ago
Feedback is more or less a black hole, for the most part. It's rarely paid attention to by a human, and is treated like telemetry. If you want something fixed, it needs to get into the press or go viral.
- trogdor 8mo ago
  I’m sure there are countless examples to the contrary, but I recently submitted feedback regarding an issue that I was experiencing in Final Cut Pro. Within a week, a member of the Final Cut Pro team contacted me and asked for a copy of my video editing files so they could replicate the issue. I sent them the files, they confirmed the issue, and the issue was fixed in the next release. I was very pleasantly surprised.
m463 8mo ago
I just madly click on "I Have This Problem Too"
port11 8mo ago
I’ve reported a few things, none of it got fixed or acknowledged. Providing video evidence too!
crossroadsguy 8mo ago
You don’t even know whether it goes somewhere because you don’t even get a proper ack.
joshstrange 8mo ago
> Yep; and all Apple fans ever say is "report feedback!!!" I'm trying not fall into "No True Scotsman" but... It should be common knowledge at this point that Apple Feedback is a blackhole of despair. "Please attach a sample project" seems to be the go-to, even for things were that makes no sense. Same with attaching debug/diagnostic logs. I understand the value of all of those things but even people who have jumped through all the hoops get ghosted and/or their issue is never addressed. Currently I would not waste my time on Feedback and it's sad because even if Apple reverses course it will take a lot to get the people who they should most want creating Feedbacks to create them.
- rkomorn 8mo ago
  I'm gonna be guilty of whataboutism but is there any remotely large company out there that isn't a black hole of despair when it comes to feedback?
  - Someone1234 8mo ago
    Microsoft, kinda-sorta, does something when a feedback item gets enough votes on this: https://feedbackportal.microsoft.com/feedback/forum/ad198462-1c1c-ec11-b6e7-0022481f8472 https://feedbackportal.microsoft.com/feedback/forum/ad198462...
    - chihuahua 8mo ago
      LOL I'm amazed that's still up and running; I created the backend for this using Dynamics 365 in 2021.
astrange 8mo ago
Those are probably anonymous employee accounts not fans. I don't know if anyone would be enough of a power user fan to tell someone to file a bug report.
Redoubts 8mo ago
Honestly the best way to get stuff fixed is to work there, and report shit directly to PMs/BRB while living on the dailies. Short of that yeah, everything is a black hole :/
deleted 8mo ago
[deleted]

gannonburgett 8mo ago

We need another Snow Leopard era.

astrange 8mo ago
Snow Leopard was incredibly buggy on release. Spending time on "tech debt and software performance" adds more bugs because all aggressive changes cause regressions. The reason it worked is that it was a long release cycle with a lot of minor updates.
- sillywalk 8mo ago
  > Snow Leopard was incredibly buggy on release More on that here: The myth and reality of Mac OS X Snow Leopard (November 13 2023) https://lapcatsoftware.com/articles/2023/11/5.html https://lapcatsoftware.com/articles/2023/11/5.html

usrnm 8mo ago

I care more about numerous bugs than I do about performance, to be honest. I'm starting to to regret not switching to Android last time I was upgrading my phone. Even if it is the same bugfest, at least I wouldn't have paid premium for the priveledge of using a device that "just doesn't work"

lnsru 8mo ago
I need three new phones in close future for the family and I think I will go with Google Pixels and GrapheneOS. There is foldable phone available! It’s cheaper, I can deduct phones in full in the same year since the phones are <800€ before taxes (relevant probably only in Germany). And imho Apple’s premium promise is gone with glass design. Too many small errors.
- 01HNNWZ0MV43FF 8mo ago
  Graphene has been good to me, after I turned off the "Apps just updated" and "Apps are up to date already" notification spam

ch4s3 8mo ago

Yeah, the latest update has nearly crippled my phone. Half the time when I unlock it the app icons just don't appear.

pixelready 8mo ago

100% this. I honestly can’t remember the last major feature of MacOS / iOS that didn’t feel like a solution searching for a problem, while I was bombarded by weird little bugs and semi-fail states in core functionality. At this point I experience daily at least once: - iOS keyboard doesn’t appear when it should - iOS keyboard button press detection and autocorrect have degraded badly - UI Layers are missing, misaligned, or stacked in such a way that I can’t actually interact with the element I need to proceed - mystery Internet slowdowns that resolve only after a restart - security misbehavior such as refusing to allow a usb device I’ve already approved (MacOS resets approval of my main USB hub every update for some reason)

Herring 8mo ago

Software bloat is not a failure for Apple. It is a mechanism that drives the hardware upgrade cycle.