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Amazon anecdote: I bought a very expensive Canon 70-200mm lens for my camera on a Thursday afternoon. I had the lens shipped overnight so that I could use it
by nlanier 18y ago
Amazon anecdote: I bought a very expensive Canon 70-200mm lens for my camera on a Thursday afternoon. I had the lens shipped overnight so that I could use it for a weightlifting meet to be held that Sunday. Unfortunately, amazon.com informed me, the item did not ship until Friday, which meant I would not get my product until Monday - This, for obvious reasons, was unacceptable.
So I emailed amazon. Twenty minutes later I got a CALL from Executive Customer Relations and they spoke in great detail about how they would ASSURE me I would get my product with Saturday delivery. They canceled the existing order mid-shipment and sent out another one with Saturday delivery AND killed the exuberant shipping charge. I got my product in time to use that Sunday and I was a happy camper.
That, my friends, is how you kick ass at business.
- electromagnetic 18y agoAgreed, I'm always amazed that I order something knowing it's going to take time. I ordered a couple of books, one of which was out of stock and was estimated to arrive in 1-2 weeks, so I was like sure whatever I'll just take the free delivery. I got a dispatch order at 8am the next morning and it arrived by the friday, it took a total of 4 days. This has happened to me multiple times and simply amazes me.
- nlanier 18y agoAbsolutely. I mean, I was blown away. Blown away. They even called me the week after to make sure everything was OK and to ask how the photo taking went. You expect that sort of personalization and care from a smaller company but it TRULY is something when you see it from one with a $30 Bil market cap. I haven't done business online with anyone else since (on big ticket items) and probably never will.