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+1, customers want their problem solved but at times they struggle to articulate that. When a customer starts saying “we need to build X”, first ask what the a
by Insanity 8mo ago
+1, customers want their problem solved but at times they struggle to articulate that.
When a customer starts saying “we need to build X”, first ask what the actual problem is etc. It takes actual effort, and you need to speak their language (understand the domain).
But if you have a PM in the middle, now you just start playing telephone and I don’t believe that’s great for anyone involved.
- whstl 8mo agoExactly. The game of telephone is prone to misinterpretation and, when this happens too much, it often answers with rigidity and lack of flexibility, out of fear.