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> Their support team's response to my detailed bug report: "your account has a verified email, so there's no problem." Sadly I doubt their system is xkcd806 co
by iso1631 8mo ago
> Their support team's response to my detailed bug report: "your account has a verified email, so there's no problem."
Sadly I doubt their system is xkcd806 compatible ether.
This isn't an engineering problem, it's an ITIL problem. To be fair 99% of these complaints will be dealt with by the flow chart. Sadly people on the front line are either not knowledgable enough or not empowered enough to bust out of that straightjacket.
- thatha7777 8mo agoSHIBBOLEET. I was seriously thinking of this when I contacted them :)
- tracker1 8mo agoI usually reply with snark dialed up about 50% asking if anyone had actually read the original message. And include detail about how it is not, in fact, "ok" The other day, I literally had trouble signing into a website... then I tried filling the contact us form, about the bug... only to have that fail... call in, have the person on the other end schedule my appointment, then almost drop the call without actually logging my bug report/complaint about the whole issue that had me calling in the first place.