3 ms·
Price and specs are very important. So are a good website, fast shipping, clear communication about order status, security (CC data), and warranty/customer supp
by stephengillie 14y ago
Price and specs are very important. So are a good website, fast shipping, clear communication about order status, security (CC data), and warranty/customer support. Newegg has historically had a very good combination of these, as have many other successful hardware sellers.
Also important are what we don't want: spam, deceptive webpages that try to trick users, spammy emails, an unclear or difficult website, survey spam, byzantine RMA policies, limited shipping choices (USPS parcel vs UPS ground is not good enough), customer service people who can't speak/type local languages clearly.
- aashay 14y agoTo piggyback a bit on the "no spammy emails" idea, one of the most irritating parts of the experience of buying electronics on Amazon is the slew of "new recommendations for you" type emails I get. They are almost always filled with products that are similar (or in some cases exactly the same) to what I just bought. Where's the logic in that? If I just made a decision to buy a pair of great headphones, why spam me telling me about other great headphones that I might want too?
- lallouz 14y agoSerious laughs. I once bought a ping-pong table on Amazon and received recommendations for other ping-pong tables from them for months. I think that's what happens when you let robots take over all core competencies of your business. :)
- MiguelHudnandez 14y agoI think it is a great engine for books. "You like books about ping pong? HERE'S A DIFFERENT ONE!" It's one of those cases where the formula doesn't really work when you expand the scope of a project to handle different cases. Scope creep strikes again.