I wonder if being proactive and adding a message board on your site where people can vent would mitigate some of this. Here is a great example from a radio per

I wonder if being proactive and adding a message board on your site where people can vent would mitigate some of this. Here is a great example from a radio personality I used to listen to: http://mb.clarkhoward.com/forumdisplay.php?7-Clark-Stinks http://mb.clarkhoward.com/forumdisplay.php?7-Clark-Stinks!