I think it's a matter of how one approaches the issue. With WPEngine, we didn't bounce around e-mail after e-mail. It took a 10 minute phone call. I knew the n

I think it's a matter of how one approaches the issue. With WPEngine, we didn't bounce around e-mail after e-mail. It took a 10 minute phone call. I knew the names of everyone on my case and they kept me updated through the process. I'm SURE there was a big fuck up in the support process for the OP. I just feel that there are other ways to skin a cat, particularly in our community where we should be working hard to find constructive solutions to things like this instead of creating a cloud of negativity around young businesses.