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The question is, if you grant that a different design is better in a vacuum, how to weigh that against the benefits of existing familiarity.
by ameliaquining 9mo ago
The question is, if you grant that a different design is better in a vacuum, how to weigh that against the benefits of existing familiarity.
- realityfactchex 9mo agoThat's easy. Would you rather have your coworkers working with an artificial handicap, or not? Some people give regular users too little credit. A major reason they are such terrible users is because the software they are given is terrible. Fix the software, and the users' ability is, to a measurable degree, fixed. Existing familiarity is nothing compared with the daily additive benefits of better tools.