One possibility is that Amazon's policy is (and has been) to leave purchased content on a Kindle even if the account is blocked. Unfortunately, content was remo

One possibility is that Amazon's policy is (and has been) to leave purchased content on a Kindle even if the account is blocked. Unfortunately, content was removed from a Kindle after an account was blocked. Once Amazon became aware of the issue, they were able to fix it, restoring the content. In addition, because the issue had become public, Amazon chose to clarify their position and point out that mistakes can occur and be fixed. Importantly, the emails we saw yesterday refer only to why the account was blocked and whether it could be unblocked; neither the customer nor the service rep discussed the specific removal of DRM content on the device. I find the alternatives much more surprising: - Amazon did not have a policy on this issue prior to this situation. - Amazon's policy is to remove any and all purchased content without explanation or warning, and they thought that no one would mind. Once they thought about it, they changed their policy. - Or they thought they might as well screw as many people as they could until the issue became a big deal, at which point they would suddenly change their policy - (or pretend that their policy was different all along). - BTW, There are no bugs in Amazon's code, so one of the above must be true and any removal of content had to be due to their evil policies - The customer service department at Amazon ignores mistakes that they know about and could fix until enough computer programmers and tech enthusiasts know about them, too. - (because, of course, the readership of hn/wired/etc makes up a significant portion of Amazon's revenues. I mean, doesn't everyone talk about reddit at the bar after work?) Instead, why couldn't there just be a simple mistake, which was fixed once someone became aware of it? We could all agree that the high visibility of the issue helped make the mistake clear (which Linn's emails did not) and high priority (which does not mean that it would otherwise have been completely ignored).