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Well, it was out of warranty. It's unfortunate that 1-year warranties have become the norm, but that seems to be the key difference between your anecdote and t

by Kadin 14y ago

Well, it was out of warranty. It's unfortunate that 1-year warranties have become the norm, but that seems to be the key difference between your anecdote and the parent's. They'll do a fair bit to help you while a device is in-warranty, but as soon as it's out, you're basically on your own. If you use a Kindle heavily, and it's starting to behave at all flakily as you get towards the end of the warranty period, it's worth calling up Customer Service and pushing them hard for a replacement before it runs out. (I have a friend who writes the warranty-expiration dates in Sharpie on the back of his electronics when he buys them. I thought this was a fairly decent, if dorky, little lifehack. I don't bother but that's just because I buy most of my stuff used.)

nagrom 14y ago
In the UK, regardless of manufacturer's warranty, the manufacturer is bound to replace the device if it begins to fail within a reasonable time period due to manufacturing defects. For electronics, this is generally accepted as being 5 years. This clause is one of those cited by electronics firms for the 'treasure island' tax applied to things sold in the UK. Of course, it requires that you spend a whole bunch of time writing letters and threatening legal action. Frankly, for the sake of £150, I'd rather just stop buying things from Amazon; it'll do me good to explore other ecosystems, I guess.