>business results should get worse, and management should notice This is a common oversimplification that results in an enormous amount of waste and bad produc

>business results should get worse, and management should notice This is a common oversimplification that results in an enormous amount of waste and bad products/services. Lots of causes and effects are too disconnected to see or too hard to measure. In addition to looking at metrics, good business leadership most also act like a human (which is a depressing thing to have to say): Use common sense; like good things; dislike bad things.