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What Joyent forgot about was that by getting rid of the lifetime account holders (I was one) they were effectively silencing their greatest word of mouth sales.
by typicalrunt 14y ago
What Joyent forgot about was that by getting rid of the lifetime account holders (I was one) they were effectively silencing their greatest word of mouth sales. I would always recommend their services to others, and I would purchase many of their other products/services as they came out.
But by pulling out the rug under me[1], it left me distrustful of them. So let's assume that I got my money's worth, but what Joyent has now lost is the word of mouth. Even worse, instead of not telling people about Joyent, I actively turn them away from Joyent.
While Amazon goes down from time to time, at least I have less unknowns with them. With Joyent, I don't know how they are going to fuck me at the last minute when they decide to pivot for the umpteenth time.
[1] Not once, but thrice. First, they cancel the lifetime accounts, forcing me to quickly move to another provider (thank you GAFB and Heroku). Then they say I can get a refund for the service, which when I asked for it they first denied that they gave it out and then told me that the offer was rescinded because the Textdrive service was coming out. Third, they keep calling me telling me that I need to move, even though if they spent 2 seconds checking for account activity they would see that no domain routes to them anymore, nor is any data stored with them.
- jamie 14y agoSame here - I'll never recommend them, and have actively discouraged people from using or investigating them. They may be great technically, but I always mention their spotty/inconsistent and poor treatment of me as a customer. Even if I'm not the most lucrative customer, how you treat every customer is important. You never know who, dispute being a low-revenue personal user, is a high-revenue business user.