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Something very similar happened to my seller account late last year. The emails were very similar -- including the cause for the closure (alleged linkage to a p
by akavlie 14y ago
Something very similar happened to my seller account late last year. The emails were very similar -- including the cause for the closure (alleged linkage to a previously closed account). Story here:
http://aaron.kavlie.net/2011/12/web/amazon-com-just-closed-my-seller-account-no-warning-no-details/ http://aaron.kavlie.net/2011/12/web/amazon-com-just-closed-m...
My story got to the top spot on Hacker News and, thanks to the exposure there, Amazon reversed its decision. At no point did I get anything that looked like a personalized response -- just terse form emails that didn't divulge any details.
What surprises me the most about this story is that they use the same approach with the consumer end of the business. I figured that the ham-handed treatment I got was due to Amazon's lack of care for that particular piece of their business, and that any issue with buyers would be taken up with more personal attention, and provide ample opportunity for appeal. Guess I was wrong.