What did we expect? When everything works we all ooh and aah over how great Kindle and a thousand other things like it are. When someone tries to bring a more

What did we expect? When everything works we all ooh and aah over how great Kindle and a thousand other things like it are. When someone tries to bring a more expensive product to market we scoff and criticize and shake our heads. Well kids, "cheap" has its price, and the price is shitty, impersonal, bullshit customer service. Amazon has been great at customer service for many years in their physical goods-business, but to push cost down for electronic services, this is what you have to expect. In the future things will be cheap and human interaction will be at a premium.