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Starbucks bets on robots to brew a turnaround in customers
- biglyburrito 9mo ago"Niccol joined the company in 2024, at a time when the business was under pressure. ... "We lost our focus because we got a little too distracted on efficiency and technology, and lost, I think, our focus on experience, customer and connection," he said." Imagine how far you have to have your head up your ass, to acknowledge that you ran into problems over-optimizing for efficiency and technology, and then immediately going on to say that you're going to use robots to fix the problem.
- jleyank 9mo agoHow about “tasteful drinks at a reasonable price in pleasant settings”? Pay your staff more so they stick around and don’t automate and kill what little personal contact remains.
- smt88 9mo agoStarbucks is a miserable place to work because of strict rules around dress and conduct, but they pay better than basically any other retail job. Baristas get $20+/hour and eventually work their way up to $30, along with health insurance and free four-year college tuition.