"...which consists of real-time instant messaging with service reps in the Philippines" Whoa. Chat-based outsourced tech support is premature optimization. Tha

"...which consists of real-time instant messaging with service reps in the Philippines" Whoa. Chat-based outsourced tech support is premature optimization. That's not support that's a bad joke. You have to have to spend the money on either a) making the product have fewer problems or b) a few dozen trained live humans on a phone bank. Even if it means charging $45 for the device. I mean, come on -- it's a VOIP company that allows cheap calls, but they are too cheap to take support calls?