I've come to the conclusion that a big problem with todays extremely anonymized and impersonal customer service of large corporations is that there is nobody (o

I've come to the conclusion that a big problem with todays extremely anonymized and impersonal customer service of large corporations is that there is nobody (or at least nobody with the competence to do anything), that you can shout at till things get fixed... Essentially, as a customer one is often limited to submitting requests through web forms and receiving boilerplate answers (if at all) that lead nowhere if the case at hand is somewhat nonstandard, or to spend endless hours circulating through similarly scripted phone support hotlines, without ever reaching somebody that can actually fix the problem. Kafka would be hard pressed to top some of those customer support experiences.