4 ms·

As soon as you give people a reason, they will argue with the specifics. The only way to get people to accept "no" and go away is to refuse to provide any addi

As soon as you give people a reason, they will argue with the specifics. The only way to get people to accept "no" and go away is to refuse to provide any additional information that they could take issue with.

Turing_Machine 14y ago
That might work until the class action gets filed.
- ihsw 14y ago
  You've waived your rights to a class action file suit by purchasing an Amazon product or using an Amazon service.
  - Evbn 14y ago
    Which is a legal impossibility that sadly has not been fully tested yet.
    - ihsw 14y ago
      Amazon et al. will be happy to spend quite a bit of money combating you, until you give up due to lack of funds.
      - Turing_Machine 14y ago
        That's the entire point of a class action.
      - Bakkot 14y ago
        Which is why I donate to the EFF.
  - Turing_Machine 14y ago
    That might work until a judge decides that the contract was unconscionable, or contrary to public policy, or that there was no true "meeting of the minds" because the purchaser did not understand the terms of the contract, or ...
jiggy2011 14y ago
This is very true. I used to work in a call centre for a large company which had all manor of silly policies. Since we were on the "front line" we were usually the ones informing the customers of these policies. We were usually given very limited information about the hows/whys of these policies so when the customers started getting annoyed and asking questions all we could reply with was "I don't know, that is just our policy" and "I don't have the authority to do that". Looking back on it I'm guessing we were kept in the dark on purpose since after a couple of minutes about 90% of the customers would just give up and accept it. Some asked to speak to a manager but of course we were instructed never to put a manager on the line and always to claim that the manager was unavailable or to just transfer the call to another agent who would give the same answer. If they had given us more information about these policies then we would have ended up spending hours in discussion with the customer which is of course what the call centre managers specifically didn't want.

Turing_Machine 14y ago

That might work until the class action gets filed.

ihsw 14y ago
You've waived your rights to a class action file suit by purchasing an Amazon product or using an Amazon service.
- Evbn 14y ago
  Which is a legal impossibility that sadly has not been fully tested yet.
  - ihsw 14y ago
    Amazon et al. will be happy to spend quite a bit of money combating you, until you give up due to lack of funds.
    - Turing_Machine 14y ago
      That's the entire point of a class action.
    - Bakkot 14y ago
      Which is why I donate to the EFF.
- Turing_Machine 14y ago
  That might work until a judge decides that the contract was unconscionable, or contrary to public policy, or that there was no true "meeting of the minds" because the purchaser did not understand the terms of the contract, or ...

jiggy2011 14y ago

This is very true. I used to work in a call centre for a large company which had all manor of silly policies. Since we were on the "front line" we were usually the ones informing the customers of these policies. We were usually given very limited information about the hows/whys of these policies so when the customers started getting annoyed and asking questions all we could reply with was "I don't know, that is just our policy" and "I don't have the authority to do that". Looking back on it I'm guessing we were kept in the dark on purpose since after a couple of minutes about 90% of the customers would just give up and accept it. Some asked to speak to a manager but of course we were instructed never to put a manager on the line and always to claim that the manager was unavailable or to just transfer the call to another agent who would give the same answer. If they had given us more information about these policies then we would have ended up spending hours in discussion with the customer which is of course what the call centre managers specifically didn't want.