> How will she ever find the means to get her books back? By suing a large corporation half-way round the earth? IANAL. But for anyone in a similar situation,

> How will she ever find the means to get her books back? By suing a large corporation half-way round the earth? IANAL. But for anyone in a similar situation, consumer protection law is usually better than you think. Don't assume you can't sue, or have to sue in another country, just because the contract says you do. Consumer protection laws can trump contracts! In particular, for anyone in EU or EFTA at least (i.e. part of the Brussels regime for determining jurisdiction to sue, http://en.wikipedia.org/wiki/Brussels_Regime http://en.wikipedia.org/wiki/Brussels_Regime ), who is acting as a consumer, you can sue in your own country: "A consumer may bring proceedings against the other party to a contract either in the courts... in which that party is domiciled or in the courts... in which he is himself domiciled." If Amazon want to do business in a country, they have to abide by the consumer laws of that country. I am not a lawyer. Get yourself a lawyer and know your rights!