Agreed. When the first DVD burners came out HP had an exclusive period for sales of them. I really wanted one, so I ordered it online and got an email a few m

Agreed. When the first DVD burners came out HP had an exclusive period for sales of them. I really wanted one, so I ordered it online and got an email a few minutes later saying my order had been canceled. I called and ask why. The usual "we can't tell you, sorry" answer. I wouldn't let go. I asked for a manager and then spent a hour on the phone--I just wouldn't hang up--telling her I had made thousands of transactions online over the last 10 years with that credit card and this was the first problem. I hammered her for details and she never gave me one, but she did do something else: she decided to verify me via other means (I have no idea what those were) by asking me a series of questions. After which she took my order manually and I got the device I wanted. Normally, I would have voted with my pocket book, but in this case they had the sole source of the item (for a time). I also wanted to cost them a huge amount of time for their error.