"Michael Murphy" may actually be a fictional identity though. Companies sometimes do that to give people the feeling of dealing with a real person while in real

"Michael Murphy" may actually be a fictional identity though. Companies sometimes do that to give people the feeling of dealing with a real person while in reality it's just whoever is free in the department that deals with it. Certainly if my job was to tell people that we weren't giving them their account of any of their purchases back, I wouldn't want them to have any of my personal details.