> 67% of consumers prefer brands that respond within an hour. Not when that response is from a brain-dead chatbot, surely. Yesterday I asked the "AI" chat of

> 67% of consumers prefer brands that respond within an hour. Not when that response is from a brain-dead chatbot, surely. Yesterday I asked the "AI" chat of a brand web shop for a contact email address. The response gave me a broken link, and each time I pointed this out, it agreed, apologised and represented the same link in a different way. Just like ChatGPT. This level of intelligence is far below that of the typical human operator. Low cost, but delivering a negative customer experience which no brand can afford.