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You are funny. Anthropic refuses to issue refunds, even when they break things. I had an API token set via an env var on my shell, and claude code changed to r

You are funny. Anthropic refuses to issue refunds, even when they break things. I had an API token set via an env var on my shell, and claude code changed to read that env var. I had a $10 limit set on it, so found out it was using the API, instead of my subscription, when it stopped working. I filed a ticket and they refused to refund me, even though it was a breaking change with claude code.

TOMDM 8mo ago
Anthropic just reduced the price of the team plan and refunded us on the prior invoice. YMMV
- MichaelZuo 8mo ago
  So they have no durable principles for deciding who or what to refund… doesnt that make them look even worse…?
  - necovek 8mo ago
    Or they do, and two sentences from two different experiences don't tell a full story?
    - MichaelZuo 8mo ago
      Okay “they do” based on what more compelling evidence? Its not like the credibility of the two prior HN users are literally zero…
      - necovek 8mo ago
        I am saying there is no evidence either way: they had contrasting experiences and one GP established this means that company has no standardized policies. Maybe they do, maybe they don't — I don't think we can definitively conclude anything.
        MichaelZuo 8mo ago
        So if you acknowledge the prior claims have more than literally zero credibility… then what’s the issue? That I dont equally weigh them with all possible yet-to-be claimed things?
        necovek 8mo ago
        I object to your conclusion that "they have no durable principles": not sure how do you get to that from two different experiences documented with a single paragraph.
        MichaelZuo 8mo ago
        Because I can assess things via probability… without needing 100% certain proof either way?
        necovek 8mo ago
        This is becoming futile: this is not even about proof, but there not even being a full account of two cases you are basing your opinion on. Obviously, you can derive any opinion you want out of that, but while I am used to terms like "probability" being misused like this, I've generally seen a higher standard at HN. To each their own, though. Thank you for the discourse and have a good day.

TOMDM 8mo ago

Anthropic just reduced the price of the team plan and refunded us on the prior invoice. YMMV

MichaelZuo 8mo ago
So they have no durable principles for deciding who or what to refund… doesnt that make them look even worse…?
- necovek 8mo ago
  Or they do, and two sentences from two different experiences don't tell a full story?
  - MichaelZuo 8mo ago
    Okay “they do” based on what more compelling evidence? Its not like the credibility of the two prior HN users are literally zero…
    - necovek 8mo ago
      I am saying there is no evidence either way: they had contrasting experiences and one GP established this means that company has no standardized policies. Maybe they do, maybe they don't — I don't think we can definitively conclude anything.
      - MichaelZuo 8mo ago
        So if you acknowledge the prior claims have more than literally zero credibility… then what’s the issue? That I dont equally weigh them with all possible yet-to-be claimed things?
        necovek 8mo ago
        I object to your conclusion that "they have no durable principles": not sure how do you get to that from two different experiences documented with a single paragraph.
        MichaelZuo 8mo ago
        Because I can assess things via probability… without needing 100% certain proof either way?
        necovek 8mo ago
        This is becoming futile: this is not even about proof, but there not even being a full account of two cases you are basing your opinion on. Obviously, you can derive any opinion you want out of that, but while I am used to terms like "probability" being misused like this, I've generally seen a higher standard at HN. To each their own, though. Thank you for the discourse and have a good day.