3 ms·

Try and deregister your phone number from imessage (there is a place on apple.com to do this)

OhMeadhbh 9mo ago
We tried that at the Apple Store. My phone number is not registered with iMessage. Just for kicks, I tried doing it at home. The error messages I got were: "Enter a valid Phone Number" (I had) "Service::Unavailable" ??? "That Code has been used. Hit Refresh Code." (the refresh code link is unresponsive) and also, the error we got at the Apple Store: "It looks like the phone number you provided is not registered with iMessage. Please verify the number and try again."
- tokyobreakfast 9mo ago
  You can always call/chat with Apple ID support. They are likely better equipped to solve this than the t-shirt crew in your local store.
  - OhMeadhbh 9mo ago
    How do you call / chat w/ AppleID support without logging in first? Or rather... thank you for the suggestion. I'm going to dig into the docs on their web page and see if there's a way to contact support w/o having to log in first. [edit: After a bit of digging around, as best I can tell, I have to log in with an AppleId before I can post a question in the support forums about how to reset my AppleId.]
  - OhMeadhbh 9mo ago
    Oh wait. You said "call." Does Apple have a support phone number?
    - deleted 9mo ago
      [deleted]
    - robthebrew 9mo ago
      support.apple.com
      - OhMeadhbh 9mo ago
        Sure, but I was asking about a phone number where I can call and talk to a human who may have more experience in these matters. The first thing support.apple.com asks me to do (when I want to post a question) is to ask me to log in with my AppleId. My problem is that the AppleId that has always worked in the past no longer seems to work and when I try to create a new one, it says my mobile phone number is invalid.
  - OhMeadhbh 9mo ago
    Let me also say I am truly grateful for the time you took to respond to this message. If I sound gruff, it's because the situation is so bizarre and a little frustrating. Please don't take this to mean I'm unappreciative.

We tried that at the Apple Store. My phone number is not registered with iMessage. Just for kicks, I tried doing it at home. The error messages I got were: "Enter a valid Phone Number" (I had) "Service::Unavailable" ??? "That Code has been used. Hit Refresh Code." (the refresh code link is unresponsive) and also, the error we got at the Apple Store: "It looks like the phone number you provided is not registered with iMessage. Please verify the number and try again."

tokyobreakfast 9mo ago
You can always call/chat with Apple ID support. They are likely better equipped to solve this than the t-shirt crew in your local store.
- OhMeadhbh 9mo ago
  How do you call / chat w/ AppleID support without logging in first? Or rather... thank you for the suggestion. I'm going to dig into the docs on their web page and see if there's a way to contact support w/o having to log in first. [edit: After a bit of digging around, as best I can tell, I have to log in with an AppleId before I can post a question in the support forums about how to reset my AppleId.]
- OhMeadhbh 9mo ago
  Oh wait. You said "call." Does Apple have a support phone number?
  - deleted 9mo ago
    [deleted]
  - robthebrew 9mo ago
    support.apple.com
    - OhMeadhbh 9mo ago
      Sure, but I was asking about a phone number where I can call and talk to a human who may have more experience in these matters. The first thing support.apple.com asks me to do (when I want to post a question) is to ask me to log in with my AppleId. My problem is that the AppleId that has always worked in the past no longer seems to work and when I try to create a new one, it says my mobile phone number is invalid.
- OhMeadhbh 9mo ago
  Let me also say I am truly grateful for the time you took to respond to this message. If I sound gruff, it's because the situation is so bizarre and a little frustrating. Please don't take this to mean I'm unappreciative.