3 ms·
Absolutely. It's one of my all time favourites stories and this is pretty much the reason why. I wish my users gave me such specific steps to reproduce!
by alex-moon 9mo ago
Absolutely. It's one of my all time favourites stories and this is pretty much the reason why. I wish my users gave me such specific steps to reproduce!
- PunchyHamster 9mo agoWhat's my recent annoyance is that users will describe their problem in great detail if they are talking to LLM, yet same people make just as shit support tickets as before
- moring 9mo ago(1) disguise as an LLM to have them give better problem descriptions to you (2) provide an LLM for your users that lets you read their chat to understand their problem and: (3) try to understand why they are communicating differently to an LLM. Immediate replies? Different feelings knowing they don't talk to a human? Genuinely better help? Not getting treated as stupid? All or none of these may be true, but if it's consistent behaviour then there is a reason for it.
- hiccuphippo 9mo agoI guess people won't feel judged or shamed for not knowing something from an LLM.
- IG_Semmelweiss 9mo agoyour dream is coming true - most SMBs are quickly moving to have LLMs as their Level 1 support anyway. Makes sense unf, too many people fail at writing the proper ticket.