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This "Google has no support" is a myth that I see consistently repeated on Hacker News that I can't understand it's repeated. Google's support situation is actu
by azylman 14y ago
This "Google has no support" is a myth that I see consistently repeated on Hacker News that I can't understand it's repeated. Google's support situation is actually the same as Microsoft's: if you pay (i.e. have a Google Apps for Business) account, you get 24/7 phone support. I'm pretty sure that it's for any service linked to your Google Apps for Business account (including Voice), but not completely sure since I've never had to use it.
You can find it here: http://support.google.com/a/bin/request.py http://support.google.com/a/bin/request.py
- mattmanser 14y agoNo it's not, you can't get consumer support for Google, you can for MS. You can't pick just one of their many services and go, "look at this one!". I just went their with my free apps account and it's not exactly forthcoming about how either.
- azylman 14y agoWhat are you talking about? I posted a link with their support options and your response is "No, you can't get support". Clearly, you can - I linked to it. If I go there with my free apps account it's crystal clear, in big letters: "Email and phone support: Not available for the free edition of Google Apps. Find out about upgrading to Google Apps for Business."
- sstrudeau 14y agoI've used Google Apps paid support and had disappointing experiences. Apps is only one of many Google products, many of which have no paid support options. I've had mediocre support experiences with support for other (expensive) products, like DFP. Overall, whenever I hit a wall (bad/missing/unclear documentation, apparent bugs, etc) with a Google service, I wince because I've learned to expect some pain.