The provider claimed he had his chat list filled with google engineers because he would go out to googleplex and met them. Dunno if it's true, but my idea was

The provider claimed he had his chat list filled with google engineers because he would go out to googleplex and met them. Dunno if it's true, but my idea was that I am going to pay the same amount for google apps and these people will be more responsive if i do have issues. I think it worked out.