If you can afford it or stomach it, directly providing support is a great way to manage your product design. Get enough calls where you have to explain that sa

If you can afford it or stomach it, directly providing support is a great way to manage your product design. Get enough calls where you have to explain that same thing over and over again and your developer brain will be in overdrive with ways to make that call stop. In a big company bad design doesn't directly cause pain for the developers, but if you're a small company you can practically let your customers condition you into building the best product. There is one call you can mostly disregard: the smart guy with too much time on his hands who wants your product to be his custom design for free.