Correct on all points! Very well put - you sound like an excellent manager. As always the difficulty is in getting people outside your team to realize that the

Correct on all points! Very well put - you sound like an excellent manager. As always the difficulty is in getting people outside your team to realize that the 60% cheerleading bit is crucial, many will see this as a waste of time that doesn't create "business value", as if the only business value was measured in lines of code.