5 ms·

Using a French server has been a pain. Their level of customer service is much worse than that in the US sadly

by tarkin2 9mo ago

jimnotgym 9mo ago
Have you tried Hetzner
- tarkin2 9mo ago
  No, I was looking for a French one. I'll persist with this for a while and then switch if things don't get better. Thanks
  - s_dev 9mo ago
    Scaleway is slick. It's like a European Digital Ocean.
    - troupo 9mo ago
      Last time I wanted to try it it was nowhere near DO: https://x.com/dmitriid/status/1835649083345649780 https://x.com/dmitriid/status/1835649083345649780
      - s_dev 9mo ago
        You've posted that twice in this thread. I don't think it's as damning as you think it is.
        mg794613 9mo ago
        I agree, seems he's on a mission instead.
        troupo 9mo ago
        Ah yes. The "mission" of pointing out how bad companies are in the most trivial details.
    - tailspin2019 9mo ago
      Agree, I’ve been impressed with Scaleway so far during some early experiments. Including a quick support response to a query I had.
cthulberg 9mo ago
OVH? I hate the dashboard, but the support seems fine to me.
retired 9mo ago
I like it. No fake smiles, no tip required. They can be a bit grumpy but French food is amazing which makes up for it.
- breezykoi 9mo ago
  That's what I like in the US: the servers are so friendly... and yes, I know it’s all for the tip.
  - GlacierFox 9mo ago
    Well they're not friendly then are they? It's an act to get a tip - and if you don't you get chased down the street.
    - nolok 9mo ago
      It's a different social contract. It's not just the waitress, it's service in general. One trying to judge the other is never quite going to work because it rubs us wrong in some weird internal way. Eg go into a big store brand in most of the US and the cashier will be all flashy smile asking how is your day, and you ignore it and ask your request, and that's the game. A french person would mostly hate that, feel the question as annoying. You go to a similar french store and the cashier and yourself will say the bonjour / merci / ... yada yada game and if someone doesn't do his part he's considered rude; I found a lot of foreigner surprised by that, the fact that you're not answering "merci" or asking "s'il vous plait" because it's nice, but because not doing it puts you in unpleasant person territory. Ok business meeting, even in tech. American are always super optimist and happy, and seeing a solution and the end goal, French are over realist bordering on pessimist. It's not that black and white of course there is a lot of inter mingling and differences, but overall which one you feel "better" is very personnal and based around what you're used to.
- deleted 9mo ago
  [deleted]
embedding-shape 9mo ago
"French server", what is that? Usually we judge customer service on the company, not the nationality of the hardware, care to share exactly where you had a bad experience?

Using a French server has been a pain. Their level of customer service is much worse than that in the US sadly

by tarkin2 9mo ago

Using a French server has been a pain. Their level of customer service is much worse than that in the US sadly

jimnotgym 9mo ago

Have you tried Hetzner

tarkin2 9mo ago
No, I was looking for a French one. I'll persist with this for a while and then switch if things don't get better. Thanks
- s_dev 9mo ago
  Scaleway is slick. It's like a European Digital Ocean.
  - troupo 9mo ago
    Last time I wanted to try it it was nowhere near DO: https://x.com/dmitriid/status/1835649083345649780 https://x.com/dmitriid/status/1835649083345649780
    - s_dev 9mo ago
      You've posted that twice in this thread. I don't think it's as damning as you think it is.
      - mg794613 9mo ago
        I agree, seems he's on a mission instead.
        troupo 9mo ago
        Ah yes. The "mission" of pointing out how bad companies are in the most trivial details.
  - tailspin2019 9mo ago
    Agree, I’ve been impressed with Scaleway so far during some early experiments. Including a quick support response to a query I had.

cthulberg 9mo ago

OVH? I hate the dashboard, but the support seems fine to me.

retired 9mo ago

I like it. No fake smiles, no tip required. They can be a bit grumpy but French food is amazing which makes up for it.

breezykoi 9mo ago
That's what I like in the US: the servers are so friendly... and yes, I know it’s all for the tip.
- GlacierFox 9mo ago
  Well they're not friendly then are they? It's an act to get a tip - and if you don't you get chased down the street.
  - nolok 9mo ago
    It's a different social contract. It's not just the waitress, it's service in general. One trying to judge the other is never quite going to work because it rubs us wrong in some weird internal way. Eg go into a big store brand in most of the US and the cashier will be all flashy smile asking how is your day, and you ignore it and ask your request, and that's the game. A french person would mostly hate that, feel the question as annoying. You go to a similar french store and the cashier and yourself will say the bonjour / merci / ... yada yada game and if someone doesn't do his part he's considered rude; I found a lot of foreigner surprised by that, the fact that you're not answering "merci" or asking "s'il vous plait" because it's nice, but because not doing it puts you in unpleasant person territory. Ok business meeting, even in tech. American are always super optimist and happy, and seeing a solution and the end goal, French are over realist bordering on pessimist. It's not that black and white of course there is a lot of inter mingling and differences, but overall which one you feel "better" is very personnal and based around what you're used to.
deleted 9mo ago
[deleted]

embedding-shape 9mo ago

"French server", what is that? Usually we judge customer service on the company, not the nationality of the hardware, care to share exactly where you had a bad experience?