I think that the government could do this job really well if they wanted to. I'm just one guy working ~25 hours per week, if that. It really isn't rocket scienc

I think that the government could do this job really well if they wanted to. I'm just one guy working ~25 hours per week, if that. It really isn't rocket science, just empathy and good writing. The biggest problem is that the government often describes bureaucracy in terms of what they need from you, not how their services fit in your journey. It feels like we are serving the bureaucracy and not the other way around.