4 ms·
This is such a classic failure mode: even a 15–20% confident misroute is brutal because it forces “review everything,” kills trust, and increases repeats/reopen
by kajolshah_bt 9mo ago
This is such a classic failure mode: even a 15–20% confident misroute is brutal because it forces “review everything,” kills trust, and increases repeats/reopens.
When you rolled back, did you keep AI as suggestions only + rules-based routing? And what metric exposed it fastest for you: recontact rate, handle time, or escalation to humans?
- Yiin 9mo agodid you generate this reply with chatgpt or do you just naturally like to construct sentences like AI?
- LEDThereBeLight 8mo agoEven the OP was ChatGPT - he couldn’t even be bothered to remove the quote at the end.