4 ms·

BY FAR #3 is the most annoying UX on iOS 26 - I fall for it every single time when trying to change payment method. Not only does it undo years of muscle memory

by PieUser 8mo ago

BY FAR #3 is the most annoying UX on iOS 26 - I fall for it every single time when trying to change payment method. Not only does it undo years of muscle memory, it's so unbelievably unintuitive to have the first button change address instead of payment method https://www.reddit.com/r/ios/comments/1mb4lod/is_anyone_else_as_bothered_by_this_ux_as_i_am/ https://www.reddit.com/r/ios/comments/1mb4lod/is_anyone_else...

8n4vidtmkvmk 8mo ago
Why would you need to change your address at all? That's part of the card details. No other payment system does that!
- eddythompson80 8mo ago
  Not the address, but the phone number has a bug I run into it occasionally. Some merchants support the +1 country code, some are local US only and don’t expect it. Safari’s auto-fill figures this out when filling the form. But then I go to Apple Pay, an it replaces the phone number with a 1 at the beginning and drops the last number, then I get an error that something is wrong. Initially took me a while to realize what was happening and that you can edit the number in the Apple Pay overlay before it applies it to the order. Just a bit annoying
- wrs 8mo ago
  It changes the shipping address, not the billing address. And yeah, I do tap it to change what card to use. "Every single time."
throwerxyz 8mo ago
[flagged]
- bigstrat2003 8mo ago
  > This is the objective logical UX. There is no such thing as "objective" in this arena. It's all subjective, the best you can hope is to find an approach that the majority of your users subjectively prefer.
  - throwerxyz 8mo ago
    No there is objective logical UX. If you click a button that says "Change payment method" it'll change the payment method. If you press the card on a "which payment" window, it'll use that card. Unfortunately objective truths are very boring.
    - jjj123 8mo ago
      It’s not a “which payment” window though, it’s a “confirm payment information” window. In that type of window you’d expect clicking on any of the existing form fields would allow you to change that field. It would be wild if clicking on a credit card icon in the middle of a form submitted that form. Oh, look at that! Turns out this is subjective.
  - vachina 8mo ago
    I don’t know how much more clearer the UI needs to be when the button literally says “Change Payment Method”. I guess Apple should consider these user dissonances when designing UI (when users don’t read or ignore button labels)
gruez 8mo ago
I don't get it. The screenshot on reddit appears to show that tapping on the card changes the billing info, and under that there's a separate button to change the card. So far as I can tell that's the same on iOS 18? The only difference is that tapping on the card doesn't do anything. What's the "muscle memory"?
- duomo 8mo ago
  iOS 18 is what introduced this. In iOS 17 you could tap the button with the card to change the payment method.
  - PieUser 8mo ago
    You're right my bad, iOS 18 introduced it and I'm still mistapping 2 years later.
vachina 8mo ago
I didn’t even know this is an issue. It’s written right there, “Change Payment Method”.
- elaus 8mo ago
  Not an iOS user but I can totally see why this is an issue: Users read from top to bottom and once they think they found what they search they click it without analyzing the remainder of the screen. So in this case you find a button that looks like it changes the payment method (because in earlier versions it did and it's a common UI pattern) and don't even see the button below that acually does this.
tosti 8mo ago
Sounds like a luxury problem to me. You have an iPhone and a credit card, probably also a mobile data plan to make it work. I guess taxing the rich is a pretty good way to get superrich.
hannahstrawbrry 8mo ago
I'm so tired of looking like a boomer that doesn't know how to use their phone when I'm paying with Apple Pay irl and I need to change the card, now a classic iOS user humiliation ritual :,)

by PieUser 8mo ago

8n4vidtmkvmk 8mo ago

Why would you need to change your address at all? That's part of the card details. No other payment system does that!

eddythompson80 8mo ago
Not the address, but the phone number has a bug I run into it occasionally. Some merchants support the +1 country code, some are local US only and don’t expect it. Safari’s auto-fill figures this out when filling the form. But then I go to Apple Pay, an it replaces the phone number with a 1 at the beginning and drops the last number, then I get an error that something is wrong. Initially took me a while to realize what was happening and that you can edit the number in the Apple Pay overlay before it applies it to the order. Just a bit annoying
wrs 8mo ago
It changes the shipping address, not the billing address. And yeah, I do tap it to change what card to use. "Every single time."

throwerxyz 8mo ago

[flagged]

bigstrat2003 8mo ago
> This is the objective logical UX. There is no such thing as "objective" in this arena. It's all subjective, the best you can hope is to find an approach that the majority of your users subjectively prefer.
- throwerxyz 8mo ago
  No there is objective logical UX. If you click a button that says "Change payment method" it'll change the payment method. If you press the card on a "which payment" window, it'll use that card. Unfortunately objective truths are very boring.
  - jjj123 8mo ago
    It’s not a “which payment” window though, it’s a “confirm payment information” window. In that type of window you’d expect clicking on any of the existing form fields would allow you to change that field. It would be wild if clicking on a credit card icon in the middle of a form submitted that form. Oh, look at that! Turns out this is subjective.
- vachina 8mo ago
  I don’t know how much more clearer the UI needs to be when the button literally says “Change Payment Method”. I guess Apple should consider these user dissonances when designing UI (when users don’t read or ignore button labels)

gruez 8mo ago

I don't get it. The screenshot on reddit appears to show that tapping on the card changes the billing info, and under that there's a separate button to change the card. So far as I can tell that's the same on iOS 18? The only difference is that tapping on the card doesn't do anything. What's the "muscle memory"?

duomo 8mo ago
iOS 18 is what introduced this. In iOS 17 you could tap the button with the card to change the payment method.
- PieUser 8mo ago
  You're right my bad, iOS 18 introduced it and I'm still mistapping 2 years later.

vachina 8mo ago

I didn’t even know this is an issue. It’s written right there, “Change Payment Method”.

elaus 8mo ago
Not an iOS user but I can totally see why this is an issue: Users read from top to bottom and once they think they found what they search they click it without analyzing the remainder of the screen. So in this case you find a button that looks like it changes the payment method (because in earlier versions it did and it's a common UI pattern) and don't even see the button below that acually does this.

tosti 8mo ago

Sounds like a luxury problem to me. You have an iPhone and a credit card, probably also a mobile data plan to make it work. I guess taxing the rich is a pretty good way to get superrich.

hannahstrawbrry 8mo ago

I'm so tired of looking like a boomer that doesn't know how to use their phone when I'm paying with Apple Pay irl and I need to change the card, now a classic iOS user humiliation ritual :,)