"Outcomes not rules" is the whole game. On ambiguity: we don't try to solve it upfront. Get it 80% right, let them refine the rest in seconds. When something's

"Outcomes not rules" is the whole game. On ambiguity: we don't try to solve it upfront. Get it 80% right, let them refine the rest in seconds. When something's wrong, they fix it in natural language, not by going back to eng to change logic or mess with config. The unlock is really iteration without a ticket. Would love to swap notes on the accounting side. Similar problems, different domain constraints.