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LLM-initiated purchases probably rack up chargebacks, support calls, etc for mistakes the LLM makes. I'm not surprised they want to limit it.
by advisedwang 9mo ago
LLM-initiated purchases probably rack up chargebacks, support calls, etc for mistakes the LLM makes. I'm not surprised they want to limit it.
- doctoboggan 9mo agoMore likely, they want to be the exclusive provider of LLMs that can purchase off of eBay, or at least charge for API access.
- rvnx 9mo agoThis; "certified / authorized by eBay" and then agents have to pay access to the catalogue
- nxobject 9mo agoThey may have an inkling that the big LLM companies will want to pay for future/past data... I imagine either Google or OpenAI has something predictive and shopping-related in the books.
- lukev 9mo agoRight -- this seems more of a protective measure than something they will proactively enforce. If you have a well-behaved agent that uses a browser to buy on eBay, I doubt that will cause issues. But if it leads to issues, they can point to that clause instead of having to help repair the issues caused by someone else's software.
- jsheard 9mo agoI might be out of the loop, but are agents actually out there buying stuff from "unwilling" vendors at any significant scale? I thought that was still mostly limited to opt-in partnerships with retailers. Still, eBay might be anticipating the issues you mentioned and trying to get ahead of them.
- Nkharrl 9mo agoNot commonly known (I work in this space), but yes. Agents are being used to automate things like non-cash account balance arbitrage, stacking and abusing marketing promotions, triangulated purchasing schemes, and purchase-refund arbitrage schemes at an increasingly large scale.
- dlcarrier 8mo agoThey should treat it like freight forwarders. They're allowed, but when you use one you don't get the return policy.