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>>The only way I’ve found to contact a human when a ride goes awry is to basically say an accident happened. That connects you with humans who can actually, som

by gruez 10mo ago

>>The only way I’ve found to contact a human when a ride goes awry is to basically say an accident happened. That connects you with humans who can actually, sometimes, address your problem in a way the chatbot never can. >The best way to reduce your incident count is by not collecting incident data. The guy you're replying to is actually claiming the opposite, ie. that rude drivers complaints are getting upgraded to "accident" or "driver was threatening" complaints to get past the chatbot, and Uber is actually safer than their statistics claim.

JumpCrisscross 10mo ago
> and Uber is actually safer than their statistics claim I’m not sure I’m reaching that conclusion. (Possibly because I don’t want to.) I was once in an accident due to a New York cabbie being on their phone. Blew through a stop sign and got T-boned. When I’m in a car with a distracted driver, now, I tend to report it after the trip. Uber sometimes lets me do this. And sometimes it does not. When it does not, when I escalate to a safety issue (Uber will sometimes call the sheriff before putting anyone on the thread, they’re that cheap and dismissive), I am making the record reflect louder than a chat with support would. But the underlying jeopardy is both real and unchanged. So are Uber rides safer than the figures reflect? Or was their lack of safety controls previously mollified by customer service? I’m not drawing a conclusion on that delineation. Just pointing out the effect.
Spooky23 10mo ago
No, he’s saying that he does that. Most people won’t falsely report a car accident to complain about a ride cabbie. In NYC, you have a good handle on cab incidents because the TLC fines companies for failure to comply. There’s no regulator and anyone assume that honest reporting is happening is naive at best.

by gruez 10mo ago

JumpCrisscross 10mo ago

> and Uber is actually safer than their statistics claim I’m not sure I’m reaching that conclusion. (Possibly because I don’t want to.) I was once in an accident due to a New York cabbie being on their phone. Blew through a stop sign and got T-boned. When I’m in a car with a distracted driver, now, I tend to report it after the trip. Uber sometimes lets me do this. And sometimes it does not. When it does not, when I escalate to a safety issue (Uber will sometimes call the sheriff before putting anyone on the thread, they’re that cheap and dismissive), I am making the record reflect louder than a chat with support would. But the underlying jeopardy is both real and unchanged. So are Uber rides safer than the figures reflect? Or was their lack of safety controls previously mollified by customer service? I’m not drawing a conclusion on that delineation. Just pointing out the effect.

Spooky23 10mo ago

No, he’s saying that he does that. Most people won’t falsely report a car accident to complain about a ride cabbie. In NYC, you have a good handle on cab incidents because the TLC fines companies for failure to comply. There’s no regulator and anyone assume that honest reporting is happening is naive at best.